Projects
Program management across AI, payments, and platform work at Sprig, Atlassian, UserZoom, Quixey, and PayPal, plus early UX research and design projects at PayPal, eBay, and Intel.
$9M to $13M ARR
AI Program Charter & Roadmap
Own quarterly/annual AI roadmap planning, driving adoption toward a 65% target while ARR grew from $9M to $13M during the company's shift to an AI-native platform.
3 Agent Pods
Agent Platform Coordination
Coordinate the Design, Field, and Synthesize AI agent programs plus the Sprig MCP connector, managing cross-team dependencies across Design, Engineering, and GTM.
60% to 80% Quality
AI Adoption Dashboard
Built the leadership-facing dashboard tracking AI-enabled revenue. Lifted Langfuse-based AI quality scores while managing AI cost-versus-quality as the program's top risk.
5 PMs / 70 Eng
Program Team Build-Out
Hired and scaled a cross-functional program team of 5 PMs across a 70-engineer team, running the operating cadences and decision forums behind a 2% cross-platform subscription expansion.
5 Workstreams
AI Portfolio Delivery
Coordinated AI Agents, Rovo Chat, AI Summary, AI Feed, Agent Builder, and MCP as concurrent workstreams, driving delivery for Atlassian Team Conferences.
100M+ Users
Trello, OpsGenie & Statuspage M&A
Led program and integration management for Platform and AI capabilities across three acquisitions, reaching 100M+ end users.
90% Quality Score
AI Quality Program
Owned the AI Quality plan across engineering and design, driving 17% engagement growth and a 90% AI quality benchmark through a 100+ test experimentation system.
~70% Margin
AI Monetization Program
Owned budget and resource allocation across four AI monetization phases against a ~70% AI gross margin target with Finance.
+5% Rev / -3% Churn
Customer Experience Modernization
Ran program management for Engineering and UX organizations, driving cross-team collaboration that accelerated revenue growth and cut churn while improving GTM execution.
3 Companies
Acquisition Integration
Led acquisition integration strategy and program management for three companies, managing cross-company dependencies and change management.
5M+ Installs / 200K DAU
Go90 Launch Program
Ran the end-to-end program for a mobile video streaming app, running cadence across engineering, content, and monetization workstreams from concept through launch against an ad-based revenue model.
75M Monthly Queries
Ask.com Search Partnership
Ran the program for UX teams behind 0-to-1 B2C launches, managing the stakeholder relationship behind an enterprise partnership reaching 75M monthly search queries.
100M+ Users
Checkout Modernization & Bill Me Later M&A
Ran the checkout modernization program, managing stakeholder alignment behind the Bill Me Later acquisition, lifting sign-ups and growing PayPal's share of checkout transactions.
$300M+ / 4 Countries
Multi-Country Checkout Expansion
Managed dependencies, critical path, and risk mitigation across a UK, France, Germany, and Australia expansion program.
Checkout Redesign
Design · ResearchStrategy, design, and quantitative usability research (via UserZoom) for PayPal's new checkout product.
Bill Me Later Integration
Research · DevDesign, usability, and development/integration for the BML acquisition into PayPal checkout, backed by research across 7–10 US cities.
Asia Pacific Payments
Global ResearchGlobal strategy, research, and design across Japan, Singapore, and India for PayPal's international payments experience.
Digital Wallet: Coupons
Design · DevStrategy, requirements, design, and development of PayPal's digital wallet coupons product.
Digital Goods
Research · DevNew-user happy-path flows validated across 7 countries: Singapore, Japan, India, France, UK, Germany, Australia.
Multi-Order Shipping Tool
Research · DevFrom hand-drawn wireframes through complete design, backed by field visits and usability testing.
P2P Payments
Concept TestingDesign and development of PayPal's peer-to-peer send-money experience, validated through concept testing.
Text2Buy
Research · DevStrategy, research, design, and development of a text-based purchasing experience.
UX Research Leadership
Team LeadershipManaged a UX research team across EU, APAC, and NA: usability testing, card sorting, heuristic evaluation, multi-year NPS tracking.
Quixey Android & HTML5 Apps
Vision · DesignVision, strategy, design, and development of Quixey's Android app and HTML5 responsive website.
eBay Buyer & Seller Tools
Research · DevEthnographic research, diary studies, participatory design, and qualitative usability testing for eBay's seller tools.