Resume
Experience
Download CV2025 – Present
Director of Technical Program Management
San Francisco, CA
- Own AI program charter and quarterly/annual roadmap planning, driving adoption toward a 65% target while ARR grew from $9M to $13M during the company's shift to an AI-native platform.
- Coordinate the three AI agent programs (Design, Field, Synthesize) and the Sprig MCP connector, managing dependencies across Design, Engineering, and GTM.
- Manage AI cost-versus-quality as the program's top risk, building the mitigation plan behind the shift to token-based pricing and packaging.
- Built the AI Adoption Dashboard for leadership, lifting Langfuse-based AI quality scores from 60% to 80%.
2018 – 2025
Director of Technical Program Management
San Francisco, CA
- Hired and scaled a cross-functional program team of 5 program managers across a 70-engineer team; ran OKR governance and quarterly roadmap planning.
- Coordinated five concurrent AI workstreams (AI Agents, Rovo Chat, AI Summary, AI Feed, Agent Builder, MCP) for Atlassian Team Conferences.
- Led program and integration management for the Trello, OpsGenie, and Statuspage M&A, reaching 100M+ end users.
- Owned the AI Quality plan, driving 17% engagement growth and a 90% AI quality benchmark.
- Owned budget/resource allocation across four AI monetization phases against a ~70% AI gross margin target.
2016 – 2018
Director, Technical Program Management
San Jose, CA
- Ran program management for Eng and UX orgs, accelerating revenue growth 5% and cutting churn 3%.
- Led acquisition integration strategy and program management for three companies.
2014 – 2016
Principal / Lead Technical Program Manager
San Jose, CA
- Ran the end-to-end program for mobile video streaming app Go90, 5M+ installs and 200K DAUs against an ad-based revenue model.
2012 – 2014
Director, Technical Program Management
Mountain View, CA
- Ran the program for UX teams behind 0-to-1 B2C launches; managed the Ask.com partnership reaching 75M monthly search queries.
2007 – 2012
Sr. Program Manager, Checkout
San Jose, CA
- Ran Checkout modernization for 100M+ users, including the Bill Me Later M&A, lifting BML sign-ups 5%.
- Managed a multi-country checkout expansion (UK, FR, DE, AU), tracking $300M+ in digital transaction growth.
2001 – 2007
Early UX Career
San Jose, CA · Folsom, CA
- Manager, UX Design and Research, PayPal checkout, financial products, international payments.
- Sr. UX Design and Research, eBay Seller Tools.
- Sr. UX Design and Research, Intel wireless networking and ERP.
Education
MS
Clemson University
Industrial Engineering, focus on Human Computer Interaction, Clemson, SC
BE
University of Mumbai (VJTI)
Industrial Engineering, Mumbai, India